Tell us what you’re dreaming of — a porcelain-kiln afternoon in Jingdezhen, the rapeseed bloom in Wuyuan, a slow week through the mountains. A real specialist on our Jiangxi team reads every message and writes back, person to person.
Mon–Fri · 09:00–18:00 CST (UTC+8) · replies typically within two hours during China business hours.
For security reasons, we don’t publish individual staff email addresses. Every message to HeartEase — sales, a destination specialist, operations, press, partnerships — arrives in a single monitored mailbox: contact@heyitravel.cn.
From there, your message is read and forwarded to the right colleague, who will reply to you directly from their own @heyitravel.cn address. So if you write to contact@heyitravel.cn and the answer comes back from, say, lia@heyitravel.cn — that’s us. It’s the same team, just the person now looking after your trip.
A genuine reply will always come from an @heyitravel.cn address. If anything arrives from a different domain claiming to be us, please don’t act on it.
Everything here is delivered to contact@heyitravel.cn and routed to the right specialist — who replies from their own @heyitravel.cn address.